A platform works best when the data, workflows and people around it are considered together. A capable tool can still create friction when its connections are overlooked.
Make ownership explicit. Map where information originates, where it needs to go and which decisions depend on it. Then look for duplicated effort, unclear handoffs and missing feedback.
Systems thinking makes these relationships visible early enough to build around them. The opportunity is often to connect what you already have more thoughtfully.
The quality of a system lives in the connections between its parts.